If you have bought some items in Roblox that you no longer need, you may want to know how to get a refund on Roblox. You’ve bought them using Robux which you’ve bought with real world money. But what’s the process to put in a refund request? Find out here.
Does Roblox Refund Purchases in 2021?
The short answer is yes, there is a refund policy in Roblox. Most of the time it’s parents trying to reverse a purchase their child did without authorization or permission.
How do I get a Refund from Roblox?
If the transaction on the statement has “Xsolla*Roblox” click here and if it has only “Roblox” click here. Players should know that these portals only work for purchases made using Credit card Debit card, Google play, and Paypal. For purchases made through Apple store, iTunes store, Microsoft Store, and Amazon you will have to contact them directly to claim the refund.
Below is the list of details you will need to provide to claim the refund:
- Roblox Username
- Charges list and details
- Billing Name
- Email address attached to your PayPal account
- Google Play purchase numbers (GPA.###)
- Any attachments must be in .jpg or .png format to be viewed
In case your request gets rejected just try again as the Refund rate is quite high. While it’s quite high it’s not 100% which is why sometimes things might get escalated.
Recently a child and her father have sued Roblox claiming they deleted her purchases and didn’t even inform or offer a refund. Cases like these have made the developers rethink their purchase and refund policies and make it safer. Players can expect some changes in these policies soon.
That’s all for this one. Do check out our article to know how to Trade in Roblox.