Facing issues while redeeming Xbox digital or gift card code in Xbox? Here's what you should do.
To use Microsoft subscriptions such as Xbox Live Gold, Game Pass, and more, you will have to redeem gift cards or digital codes. These codes have 25 characters and have numbers as well as letters. If you are having trouble redeeming this code, here’s how to fix the Xbox gift code not working issue.
In case the Xbox digital code/gift card you have is not working and you are not sure why go through the steps below.
There are multiple error messages you may see while trying to redeem the Xbox code. Here’s what you should do for each of them:
Re-type all the characters of the code and check if it works now. If that doesn’t work, contact Xbox Support directly. These are the letters and numbers that will never be in your Xbox digital code – A, E, I, L, O, S, U, 0, 1, and 5.
If you think that you are wrongly getting this error message and the expiry date has not passed yet, you can contact Xbox Support to get a new code to use.
There is a chance that Xbox services are down. In this case, simply wait it out and try again later. Meanwhile, you can check the Xbox status here.
The retailer has to activate the code before you can use it. Once they do so, you won’t get this error and can redeem the code immediately.
Lastly, make sure that you don’t have an active Xbox Live Gold or Xbox Game Pass subscription, because in that case, you cannot redeem a trial code on that same account.
For everything else, the solution is the same – contact Xbox support and they will guide you with the solution. Hopefully, these helped you out. For more Xbox related guides and error fixes, be sure to explore Gamer Tweak!