On the Ubisoft forums, players are reporting that they are unable to upgrade to the PS5 version of games like Assassin’s Creed Valhalla and Watch Dogs Legion. Ubisoft is looking at the problems.
Ubisoft announced in July of this year that buyers of the last-gen versions of Assassin’s Creed Valhalla and Watch Dogs Legion can upgrade to the PS5 or Xbox Series X version free of charge.
In most cases, it works. However, as reported on the official Ubisoft forums and on Reddit, a significant number of PlayStation owners have experienced problems upgrading their physical copies since the PS5 launched last month.
Affected users reported that there is no way to upgrade to the PS5 version if they insert their PS4 version into the new console as instructed by Ubisoft. However, it seems that a solution is in sight. In a statement that was published on Monday, Ubisoft support emphasized that the developers are taking care of the matter. But even if the statement explicitly addresses the British players, it seems to be a problem that does not only occur locally.
“We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5,” said Ubisoft. “We’re working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information.”
We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5. We're working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information.
— Ubisoft Support (@UbisoftSupport) November 30, 2020
For affected players, there seems to be a temporary solution in which a new PS5 user account is created with Turkey as the place of residence. However, the subsequent deletion of the Turkish account should lead to the PS5 version of the game being blocked.
Assassin’s Creed Valhalla and Watch Dogs Legion are among the first games on the new PS5 and Xbox Series X consoles. They make it clear that the developers are not really familiar with the new hardware. It is sometimes strange that the former title runs better in many areas on the PS5.
