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How To Refund A Game On Steam – Steam Refund Policy 2022

Everything about Refunds

Do you want to know everything about How Steam Refund Works? How to get a refund from Steam? or What is the latest Steam Refund Policy? Then you are on the right page. Here you can find everything about getting refunds from Steam. If you had purchased a game and do not want it due to some reasons you can claim a refund from Steam but within a time limit. Steam has a simple refund system, allowing users to cancel their purchase and get their money back. Steam refund policy considers many reasons to refund money back, which includes games not working properly on PC, or buggy game, etc. Being a highly popular store  Steam maintains high standards for game selling and refunds. But there are some terms and conditions you must know to get refunds from Steam.


How To Get Refund From Steam?

  • To cancel a purchase you will have to visit the Steam Support website. Just click the link.
  • Login with your Steam User ID and Password and you will be redirected to a Steam Support page with a list of all your Game Purchases.
  • From the list of Recent Products select the game you want to cancel.
  • Select a specific reason for your cancellation. Most common one is listed in the Reason for Refund section.
  • After selecting a specific reason to claim Steam Refund, you will be on a page where you have to click on on “I’d like to request a refund”
  • It the game is purchased within 2 weeks and not played for more than 2 hours it is eligible for a refund. Select the Refund Method. You can choose Steam Wallet or the Credit or Debit card you used for the payment. The amount will be transferred with 7 days after approval. Check your email for a confirmation message from Steam.

So this is how do you refund a game on Steam, the process is extremely simple and straight forward. But sometime it might happen your Refund from Steam will take more days to reflect in your Steam Wallet or on your Debit or Credit card. You can contact Steam for the issue.


How long does it take to refund a game on steam?

As per Steam Refund Policy, you can request a refund within 14 days of purchase. Also, the game must not be played for more than 2 hours if you meet these conditions you can get a refund within 7 days.

Common Reasons To Claim Refund on Steam?


Steam is quite generous in offering a refund to their buyers. So there are many common and serious reasons or problems considered. Here are some of the most common reasons you can use to claim a refund from Steam.

  • Purchased by Accident.
  • The game does not meet PC System Requirements
  • I played for an hour and did not like the game.
  • It’s not what I expected.
  • DLC or bonus content missing.
  • Facing issue with Retail CD Key.
  • The game has gameplay problems.
  • The game has technical issues.
  • The game is not visible in my Library.
  • I want to permanently remove this game from my account.

You can see Steam considers a lot of common reasons for refunding your amount. Even if you cannot find a specific reason listed above you can type your own message and ask for a refund.


When can I request a refund from Steam?

You can claim a refund within 14 days of purchase, and the game must not be played for more than 2 hours. Once you meet these criteria you can visit the Steam support and ask for a refund. After getting a confirmation email within a week the money will be transferred to the payment method you used or if you want you can have it in the Steam Wallet. Even if you are unable to meet the refund conditions you can still contact Steam and provide a valid reason. There are chances you will get your money back.

How to get a refund from Steam on Pre-order?

When you pre-purchase a title on Steam, it means buying a game before its official release you can still get a refund from Steam. You can instantly request a refund anytime before the game is officially releasing. Also, the 14 days + 2 hours gameplay refund policy is applicable from the release date of the game. To an extent, this is the best Steam refund policy on some of the top titles you can try out. If you do not like it just claim a refund.

How to get a refund from Steam on DLC?

To claim a refund on DLC from steam the policy is the same. You can ask for a refund within 14 days of purchase and if the DLC is played for less than two hours from the date of purchase. And also the DLC is not consumed, modified or transferred or marked as non-refundable. You have to check the DLC content before buying it, some are marked as non-refundable where the Steam refund policy is not applicable.

Can you refund a Gift on Steam?

Yes, you can refund a gift on Steam. You can refund only Unredeemed gifts on Steam within 14 days of purchase. If a gift is redeemed still you can claim a refund, once it is approved the money will be returned to the original buyer.

How to get a refund from Steam for in-game purchases?

Steam refund policy also works on in-game purchases, but there is a limitation. You can request a refund from steam on in-game purchases within 48 hours of purchase. That is only two days, and it is necessary whatever purchased you made is not consumed, modified or transferred. On some items, refunds are provided by third-party developers, read the item description properly.

Can I request a refund for a game that went on sale after purchase?

Yes, if you had purchased a game at full price and it went on sale, you can claim a refund within 14 days of purchase. You can place a new order at a more discounted price.

Can I get a refund from Steam if my account is banned by VAC?

No, you are not applicable to claim a refund if you are banned by VAC (the Valve Anti-Cheat system). VAC is used by many popular games to avoid cheating, so ensure you do not practice any methods or else you will lose your account as well as the game.

How many refunds in a day I can request on Steam?

There are no limitations, whatever purchased you had made you can request refunds on them one by one. It will be looked by Valve employee and if it meets the Refund policy conditions your money will be refunded back to you.

What to do if my Refund request on Steam is canceled?

You can place another refund request if you receive an email or update that your request is canceled. You will get notified with appropriate reasons for refund request cancellation.

So this is how you can request a refund on Steam, the refund policy allows you to have complete peace of mind on your purchases. Whether you are pre-ordering a game or buying in bulk. You can always approach steam and get your money back if you are unhappy with the purchase.