Genshin Impact is one of the most popular open-world RPGs, but many iPhone and iPad players face frequent crashes, lag, or sudden app closures. Whether you’re in the middle of a fight or exploring the vast map, these crashes can be frustrating. Don’t worry, here’s a complete guide on how to fix Genshin Impact crashing on iOS devices.
Why Does Genshin Impact Keep Crashing?
Before applying fixes, it helps to understand why it happens. Common causes include:
- Low storage space: The game requires several gigabytes of free space to load assets and updates.
- Outdated iOS version: Compatibility issues can occur if your iOS is not up to date.
- Overheating or high CPU usage: Long play sessions can heat up your device and cause automatic shutdowns.
- Corrupted game files: Interrupted updates or downloads might damage files.
- Too many background apps: These consume RAM, leaving little memory for Genshin Impact to run smoothly.
How to Fix Genshin Impact Crashing on iOS
1. Restart Your Device
A simple restart can clear temporary memory issues. Hold the power button and slide to power off. Wait 30 seconds, then turn your device back on. This refreshes your iPhone or iPad’s system and may instantly stop crashes.
2. Close All Background Apps
Genshin Impact needs a lot of memory to run. View all the open apps and swipe away everything except Genshin Impact before launching the game again.
3. Update iOS and Genshin Impact
- Go to Settings > General > Software Update and install the latest iOS version.
- Open the App Store, search Genshin Impact, and tap Update if available.
- Both system and app updates often include performance and stability fixes.
4. Free Up Storage Space
Genshin Impact can exceed 20 GB with updates. If your device is low on space, it may crash.
- Go to Settings > General > iPhone Storage.
- Delete unused apps, old videos, or large files.
- Keep at least 5-10 GB free for smooth gameplay.
5. Lower Graphics Settings
If your device is an older model (like iPhone 8 or iPad 6th Gen), try reducing graphics load.
- Launch Genshin Impact.
- Go to Settings > Graphics.
- Set Visual Effects, Render Resolution, and FPS to Low or Medium.
- This reduces strain on the GPU and can stop frequent crashes.
6. Clear Cache (Reinstall the Game)
Unfortunately, iOS doesn’t let you clear cache directly. However, reinstalling the game can help.
- Press and hold the Genshin Impact icon.
- Tap Remove App > Delete App.
- Reinstall it from the App Store.
- This replaces corrupted files and gives you a fresh installation.
7. Check for Device Overheating
If your phone feels hot while playing, let it cool down. Continuous overheating can trigger automatic shutdowns. Try playing in a cool environment, lower screen brightness, and remove any bulky case that traps heat.
8. Disable Background Refresh
- Go to Settings > General > Background App Refresh.
- Turn it off for unnecessary apps or completely disable it.
This conserves memory and reduces background activity that can cause lag or crashes.
If none of these solutions fix the issue, you can contact Genshin Impact Support. Provide your device model, iOS version, and crash details – they may offer device-specific help.
Genshin Impact crashing on iOS is usually caused by storage, system, or overheating issues – all of which can be fixed with the steps above. Regularly updating your device, keeping enough free space, and avoiding multitasking while playing can make a big difference.
To get some useful tips and tricks for this game, head to our Genshin Impact guides.