How To Fix NBA 2K24 Face Scan Not Working (2023)

Wondering how to fix the NBA 2K24 Face Scan Not Working issue? Here's the guide you need.

One of the best features in NBA 2K24 is the Face Scan option in the MyCareer journey. However, players have reported that the NBA 2K24 Face Scan is not working. Although there are multiple reasons behind this, you’ll want to get this feature up and running soon. It gives a uniquely customized experience while playing NBA 2K24. In this guide, we will explain how you can Face Scan and how to fix if it is not working for you as well.

How to Face Scan in NBA 2K24

How To Fix NBA 2K24 Face Scan Not Working

In order to Face Scan in NBA 2K24, you will have to download the MyNBA 2K Companion app and then the 2K Network will do the rest. You can find the Face Scan option once you launch the app on your device. Once you are done with the Face Scan, the Network will upload your real-life face to the game in order to personalize your experience.

NBA 2K24 Face Scan Not Working Troubleshooting Tips

Since you are facing the NBA 2K24 Face Scan Not Working error, you should know that there is no permanent fix. However, there are some troubleshooting tips that players have found to be useful. But before going through all of them, we recommend you check the NBA 2K24 Server Status. If there is a problem with the servers, there is nothing you can do.

  • If the serves are working fine and you are facing the NBA 2K24 Face Scan Not Working error, you should then reinstall the MyNBA 2K Companion app for your Android or iOS device.
  • While scanning, make sure you move your face very slowly. If the app encounters quick movements, it will cause errors with your Face Scan.
  • Make sure that the room in which you are making the Face Scan is properly lit and app can record your face properly.

Additionally, players can also try to experiment with different angles for their face scan. However, if you are still encountering the NBA 2K24 Face Scan Not Working error, it’s best if you contact 2K Support for some professional help.

That’s all we have from this guide. Since you are playing NBA 2K24, we recommend you check out the Locker Codes for some extra rewards.