Read this guide to fix the PSN Store not working error.
Let me guess why you’re here. You sat down to boot up your PlayStation. You head to the PS Store to check out for any discounts on your favorite games. But you’re stuck on the loading screen endlessly. And then an error pops up on the PSN Store – ‘something went wrong’ and it just won’t load. We know how frustrating this is but you need not worry more. In this guide, we’ll show you how to fix the PlayStation Store not working error.
This error has been noticed in the PS4 as well as the PS5. The reason why it happens can be attributed to various factors. No matter which console you own, these solutions will apply to both. Mentioned below are all the possible fixes for the PSN Store not working error:
Most errors are caused due to a poor or unstable connection. If your internet connection keeps fluctuating, there are high chances that the PS Store won’t load up.
To ensure this doesn’t happen, simply turn off the router and disconnect all the cables. Turn it on after a while. If the issue persists even if you have a decent connection, check our next solution.
Many times, your PlayStation will not function properly if there is an update pending. You have to make sure that your console is up-to-date. Here’s how to do it.
On the PS4
On the PS5
If there is no update available, you should take a look at the next fix.
If the Playstation Server is itself down, the PS Store will not work. You will need to wait until the servers are up and running again. Here’s how to check this:
This feature can more often than not be the best fix for any bugs on the PlayStation. It could probably help you fix the PSN Store not working error too. Here’s how to do it :
On the PS4 and PS5
This method is the last resort. It involves restoring your PlayStation Database so that it becomes easier for the system to access your files. Here’s how to do it:
On the PS4
On the PS5
This process will take atleast half an hour or more. Wait until its finished. Your PlayStation would boot up automatically. Now, try checking if the PS Store is working. If there’s no difference, head to the support page of Playstation.
That’s all you need to know on how to fix the PlayStation store not loading error. For more such fixes, head to GamerTweak.